Cakes By Chantal LLC is committed to provide the best customer experience with our designated processes to fulfill your requests.
How do I order?
Orders are processed through our order forms. To direct you, please Contact Us
You can send us an email for your questions. If you know what you want please complete the consultation form.
What is the next step once I complete an order form?
Once we have your signed quote/contract, we proceed with an invoice via email. Please remit payment within 24 hours to reserve your booking.
Where are you located?
Cakes by Chantal is located in Columbus, Ohio. We serve the Ohio area.
Do you offer cake tastings?
We offer samples of our delicious cake flavors and fillings for wedding parties.
Do you have a walk-in location?
We meet with clients via phone or in-person at Panera Bread (Easton or Bexley locations) during a dedicated time to discuss your custom design.
What payments do you accept?
PayPal, Square, Cash, Credit Card (via PayPal)
How far in advance should I order?
Wedding Cakes: Clients are encouraged to schedule a consultation as soon as an event date has been set. Normally, 5-9 months out is ideal to save your date for a wedding cake, but please inquire at any time and you will be informed of availability and schedule a consultation. A 50% nonrefundable deposit is required to secure your date and the balance is due one month before the event date.
What if I order my wedding cake and it’s less than two months away?
There is a rush fee of $150 if your wedding cake is ordered less than two months of your Wedding Day in addition to your wedding cake.
Event Cakes: For event cakes and cupcakes, a 3-4 week notice is preferred. A 50% nonrefundable deposit is due to secure your date and the balance is due one week prior to your event. We do not “hold” dates.
Last minute orders can sometimes be fulfilled but selections and flavors may be limited. Please note that a rush fee of $25.00 will be applied to last minute orders.
The sooner that you can give a notice the better!
I saw a photo of a cake I love. Can you recreate it?
If you saw an image that you fell in love with, please email or bring it to your consultation. I am able to recreate the overall feel of the design but not the exact cake. Cakes by Chantal, L.L.C. believes every client should have a custom cake designed for them. Your cake should be special for you!
What should I bring to our cake consultation?
During our meeting, I will develop a custom cake design that embodies the full vision you have in mind for your event. Please bring anything that you would like to incorporate into your design and/or is the inspiration behind your event. I can pull inspiration from invitations, centerpieces, decorations, bouquets, venue, theme, heirlooms, or dresses!